Privacy policy

Last updated: 29 August 2026

HpyCart (“HpyCart”, “we”, “us” or “our”) operates this online store and website. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, create an account, place an order, make a payment, contact us, or otherwise interact with HpyCart.

1. Information We Collect

Depending on how you use HpyCart, we may collect the following information:

  • Contact details such as your name, email address, phone number and delivery address.
  • Billing and shipping information required to process and deliver your order.
  • Order and transaction details, including products purchased, order number, amount, cancellations, returns, exchanges and refunds.
  • Account information if you create a customer account on our store.
  • Customer support communications and information you provide when contacting us.
  • Device, browser, IP address, approximate location and website usage information collected through Shopify, cookies and similar technologies.
  • Marketing preferences and interactions with our marketing communications, where applicable.

 

2. Payment Information

Online payments on HpyCart are processed through third-party payment service providers, including Razorpay. Payment providers may collect and process payment information needed to authorize and complete a transaction. HpyCart does not intentionally store complete card numbers, CVV numbers, PINs or other sensitive payment credentials. Payment processing is subject to the applicable terms and privacy practices of the payment provider.

3. How We Collect Information

  • Directly from you when you browse the store, create an account, place an order, subscribe to communications or contact us.
  • Automatically through Shopify and related technologies such as cookies, pixels and similar tools.
  • From service providers that help us operate the store, process payments, fulfil orders or provide shipping and analytics services.

 

4. How We Use Your Information

We use personal information for purposes including:

  • Processing and fulfilling your orders.
  • Processing payments and confirming payment status.
  • Sending orders to our fulfilment/printing partner, Printrove, so that products can be produced and shipped.
  • Arranging courier delivery and providing tracking information.
  • Handling cancellations, returns, exchanges, refunds and customer support requests.
  • Sending order confirmations, shipping updates and other service-related communications.
  • Maintaining accounting, tax, GST, invoicing and other business records.
  • Preventing fraud, misuse, unauthorized transactions and security incidents.
    Improving our products, website, customer experience and services.
  • Measuring website performance and marketing effectiveness where analytics tools are enabled.
  • Sending promotional communications where permitted and where you have provided the required consent or where otherwise permitted by applicable law.
  • Complying with applicable legal, regulatory, tax and law-enforcement requirements.


5. Sharing of Personal Information

We may share only the information reasonably necessary to operate HpyCart and provide the services you request. Depending on the transaction, recipients may include:

  • Shopify – our e-commerce platform that hosts and operates the online store and checkout.
  • Razorpay – our payment service provider for processing online payments.
  • Printrove – our printing and fulfilment partner, which may receive order, product, customer and shipping information necessary to produce and fulfil your order.
  • Courier and shipping providers – to deliver your order and provide tracking services.
    Analytics, marketing and advertising providers – where such tools are enabled on the store.
  • Professional advisers, service providers or authorities where disclosure is necessary to comply with law, protect our rights, prevent fraud or resolve disputes.


6. Shopify

HpyCart uses Shopify to operate its online store. Shopify processes customer information on behalf of merchants and provides services such as checkout, order management and store functionality. Shopify's own privacy terms and data-processing arrangements also apply to information processed through its platform. For more information, customers may review Shopify's consumer privacy information.

7. Cookies and Similar Technologies

HpyCart and its service providers may use cookies, pixels, tags and similar technologies for essential store functionality, shopping-cart operation, analytics, security and, where enabled, advertising and marketing. You can manage cookies through your browser and any privacy controls provided by our website.

8. Marketing and Communications

We may send promotional communications about HpyCart products, offers or updates where permitted by applicable law. You may opt out of promotional email communications by using the unsubscribe option in the message. You may still receive essential transactional messages, such as order, payment, shipping, cancellation or refund notifications.

9. Data Security

We use reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, GST and tax records, fraud prevention, dispute resolution and compliance with applicable legal obligations. Different types of information may be retained for different periods.

11. Your Privacy Choices and Requests

Subject to applicable law, you may contact us to request access to, correction of, or deletion of personal information we hold about you, or to raise questions about how your information is used. We may need to verify your identity before processing a request and may retain information where required by law or necessary for legitimate business purposes.

12. Children's Privacy

HpyCart may offer products intended for different age groups, including children's products. However, purchases and transactions should be made by an adult or by a person who is legally authorized to make the purchase. We do not knowingly request or collect personal information directly from children where such collection is not permitted by applicable law.

13. Third-Party Websites and Services

Our website may contain links to third-party websites or services. HpyCart is not responsible for the privacy practices of third-party websites that we do not control. We recommend reviewing the privacy policy of any third-party service before providing information.

14. International Processing

Because Shopify and other service providers may operate infrastructure or use service providers in countries outside India, personal information may be processed or stored outside India. Where applicable, such processing is subject to the relevant service provider's contractual, security and legal requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or applicable legal requirements. The latest version will be published on this page with the updated date.

16. Contact and Grievance Information

For privacy questions, data-related requests, complaints or customer support, please contact:

  • BrandStore: HpyCart
  • Email: hpycart@gmail.com

We will make reasonable efforts to acknowledge and address privacy-related complaints and requests within the time required by applicable law.